Frequently Asked Questions
1. What types of lighting products do you sell?
We offer premium indoor and outdoor lighting including ceiling lights, wall lights, pendant lights, garden lights, string lights, and more.
2. Are your lights weatherproof for outdoor use?
Yes. All outdoor lighting is crafted from weather-resistant materials and is IP-rated to handle all seasons.
3. Do your products come with bulbs?
Some of our lights include bulbs, while others do not. Each product page clearly states what's included.
4. How do I choose the right lighting for my space?
Start by identifying the room's purpose (relaxation, focus, or ambiance), then match the tone, size, and style of lighting to the room’s mood and function.
5. Can I use indoor lights in a bathroom?
Only if they are rated for damp or wet areas. Always check the product details before installing lights in moisture-prone spaces.
6. How do I know what size light to buy?
Measure your ceiling height and room dimensions. Flush mounts are ideal for ceilings under 8ft; for higher ceilings, opt for pendants or chandeliers.
7. What light tone should I choose?
- Warm White: Cozy and relaxing (bedrooms, living rooms)
- Neutral White: Clean and natural (kitchens, bathrooms)
- Cool White: Bright and energizing (offices, workspaces)
8. Can I install the lights myself?
Battery-operated and plug-in lights are DIY-friendly. For hardwired fixtures, we recommend hiring a certified electrician for safe installation.
9. How long will my order take to arrive?
Orders ship within 1–2 business days. Delivery takes 5–10 business days depending on your location.
10. Do you ship internationally?
Currently, we ship to select regions. Please check our Shipping Policy for the latest updates.
11. What is your return policy?
We accept returns or exchanges within 14 days of delivery. Items must be unused and in original packaging.
12. Is there a warranty on your lighting products?
Yes. Most items come with a 12-month limited warranty that covers manufacturing defects. Full details are on the product pages.
13. Can I cancel or change my order?
Yes, as long as your order hasn’t been processed. Contact our support team as soon as possible after placing your order.
14. Are your lights energy-efficient?
Yes. Many of our products feature LED technology offering low energy consumption and long life.
15. Do you offer discounts or bulk pricing?
We occasionally run promotions and seasonal sales. For bulk or wholesale orders, reach out to us directly.
16. How do I maintain and clean the lights?
Answer DescriptionUse a soft, dry cloth to wipe the fixtures. Avoid harsh chemicals and water, especially on metal or electrical parts.
17. What should I do if my item arrives damaged?
Contact us right away with photos of the damaged product and packaging. We’ll arrange a replacement or refund promptly.
18. Are your lights compatible with smart home systems?
Some lights support smart bulbs or switches. Refer to the product description to check compatibility.
19. Can I schedule a delivery date?
We don’t offer scheduled delivery at this time, but you’ll receive tracking details once your order ships.
20. How can I contact your support team?
Visit our Contact Us page or send us an email. We aim to respond within 24–48 business hours.
Light That Transforms, Day or Night
Whether you're curating a calm indoor mood or illuminating your outdoor sanctuary, the right lighting makes all the difference. Maison Billions brings you thoughtful design, lasting quality, and timeless elegance, for spaces that speak even in silence


