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Shipping policy

Shipping Policy

Effective Date: 6/18/2025

At Maison Billions, we’re committed to delivering your order safely and on time. Below is everything you need to know about how we ship.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, you’ll receive a confirmation email with tracking details.

Shipping Locations

We currently ship to [Insert countries or regions you ship to, e.g., “Nigeria, Ghana, the United States, and selected international regions”].
If your location isn’t listed at checkout, please contact us before placing your order.

Delivery Timeframes

Estimated delivery times after dispatch:

  • Local (within [your country]): 3–7 business days

  • International: 7–14 business days (depending on destination and customs)

Delivery times may vary during holidays or high-volume periods.

Shipping Costs

Shipping fees are calculated at checkout based on your location and order weight.
Free shipping may be available for select items or during promotional periods.

Tracking Your Order

Once your order ships, you'll receive a tracking number via email. You can track your shipment at any time using the link provided.

Delivery Issues or Delays

If your order is delayed or hasn’t arrived after the estimated time, please contact us at [Insert your support email]. We’ll look into it and support you right away.

Incorrect Address

Please make sure your shipping address is correct at checkout. Maison Billions is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Customs, Duties & Taxes

For international orders, customs duties or import taxes may apply depending on your country's regulations. These charges are the responsibility of the customer.

Lost or Damaged Packages

If your package is lost, stolen, or arrives damaged, contact us immediately. We’ll work with the carrier to resolve the issue and provide a replacement or refund where applicable.

Need Help?

For any shipping-related questions, please contact our team at:
📧 @maisonbillions.com
We’re here to assist you.