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Designer, architect or contractor? Open a trade accountApply·Free UK delivery · Made to order in 8–10 weeks

Effective date: 28 September 2026

At Maison Billions, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and safeguard your data when you visit or make a purchase from our website.

1. Information we collect

When you use our website, we may collect the following:

Personal information:
Your name, email address, shipping and billing address, phone number and payment information.

Order details:
Items purchased, transaction history and delivery preferences.

Device data:
IP address, browser type, operating system and information about your interaction with our site, including cookies and tracking tools.

2. How we use your information

We use the information we collect to:

  • Process and fulfil your orders
  • Communicate with you (order updates, promotions, support)
  • Improve your shopping experience and site performance
  • Detect and prevent fraud or misuse
  • Comply with legal obligations

3. Sharing your information

Maison Billions only shares your data with trusted third parties, and only when necessary:

  • Payment processors to handle secure transactions
  • Shipping providers to deliver your orders
  • Analytics tools to help us understand and improve your experience
  • Legal authorities if required to comply with the law

We do not sell or rent your personal information to third-party marketers.

4. Cookies and tracking

We use cookies and similar technologies to:

  • Remember your preferences
  • Keep items in your cart
  • Analyse site traffic and usage patterns

You can adjust cookie settings in your browser. Disabling cookies may affect your experience on the site.

5. Your data rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent to marketing emails at any time
  • Object to certain types of data processing

To exercise these rights, contact us at contact@maisonbillions.com. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

6. Data security

Maison Billions uses industry-standard encryption and security measures to protect your information. While no method is 100% secure, we take all reasonable steps to keep your data safe.

7. Third-party links

Our website may contain links to external sites. Once you leave our website, we are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any information.

8. Children's privacy

Maison Billions does not knowingly collect data from anyone under the age of 16. If we learn that we have unintentionally collected such data, we will delete it immediately.

9. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted here with a new effective date.

10. Contact us

For any questions about this Privacy Policy or your data, please contact us:

Email: contact@maisonbillions.com
Maison Billions
134A Soho Hill, Birmingham B19 1AF

Questions, answered

Frequently Asked Questions

Premium recessed LED downlights for residential and hospitality interiors, with matching drivers. Every fitting is made to order in your choice of colour temperature, beam angle and finish.

Yes, on the right models. Our IP44 and IP54 downlights suit kitchens and bathrooms, and the IP65 MNBS1721 is made for showers and exterior soffits. The IP rating is on every product page.

No bulbs needed. All our downlights have integrated LEDs. You choose the driver (non-dimmable, Triac, 0–10V or DALI) when you order.

Use 36° for general room lighting, 15–24° for artwork, joinery and accents, and 50–60° for a soft, even wash. Designers are welcome to email plans to contact@maisonbillions.com for advice.

Check the cut-out size and the ceiling void depth on each product page, and make sure your ceiling has room for the fitting and its driver.

  • 2700K: warm and relaxed, for living rooms, bedrooms and hospitality
  • 3000K: warm white, the most popular choice for homes and kitchens
  • 4000K: neutral white, for workspaces and task areas

Dim-to-warm (1800–2700K) is available on our 10W and 13W models.

CRI measures how true colours look under a light, out of 100. At CRI 98 (lab-tested Ra 98.1), skin tones, timber, stone and fabrics look as they do in daylight. CRI 92 is standard; CRI 98 is available on every model.

Not as standard. Where a fire-rated ceiling is required, install them with a tested intumescent fire hood. Fire-rated versions are in development.

Our downlights are hardwired, so they should be installed by a qualified electrician.

Fittings are made to order in 8–10 weeks. The MNBS1721 in 3000K, 36°, white ships from UK stock.

UK delivery is free on every order. We also ship to the United States. For other countries, contact us for a quote.

UK customers buying for personal use can cancel within 14 days of delivery for any reason. Items must be unused and in their original packaging, and you pay return postage. You can cancel free of charge before your order goes into production. Faulty items are fully covered. See our Returns and Cancellations page for details.

Yes: 5 years on indoor fittings and 3 years on the outdoor MNBS1721, from date of shipment. It covers manufacturing defects.

Contact us as soon as possible. You can cancel free of charge before production begins, and orders can be changed until then.

Yes. Every fitting is LED, drawing between 5W and 13W.

Yes. Interior designers, architects and contractors get trade pricing, IES files and samples. Email contact@maisonbillions.com to open a trade account.

Use a soft, dry cloth. Avoid harsh chemicals and water, especially on metal or electrical parts.

Contact us right away with photos of the damaged product and packaging. We’ll arrange a replacement or refund promptly.

Choose a DALI or 0–10V driver and our downlights work with most smart home and building control systems.

Email contact@maisonbillions.com or use our Contact page. We aim to respond within 24–48 business hours.